Please arrive 15 minutes prior to your treatment time, this will allow time to help yourself to refreshments but also to complete/update a client card.
We require 48 hours notice should you need to cancel or re-schedule your appointment for any reason. 72 hours for Spa Packages and large bookings. Failure to provide the required notice will result in full payment charge for your booking.
Due to health & safety the spa is strictly for over 18’s (16 with parental consent) unfortunately we will need to re-schedule your appointment should you arrive with children as due to insurance purposes we are unable to allow children on the premises.
If you have any health conditions or are pregnant at the time of your visit please obtain written consent from your GP prior to booking to ensure it is safe for you to have your desired treatment, our team is highly trained but they are not doctors so may need to re-schedule your booking should we require medical consent, as we will not provide any treatment that may put your health at risk. If you are unsure if you may need written consent from your GP please call us ahead of booking as our team will be happy to help with your enquiry.